Refund policy
Every Dali Car Care order is mixed to order for the color code you choose. Because each bottle is made for one specific car color, we cannot resell it, and our refund policy reflects that.
What we always make right
We will send a free replacement or give you a full refund if:
- your order arrives damaged or leaking;
- you received the wrong item or the wrong color code (a code different from the one you ordered);
- a product is defective;
- the paint does not match the factory color code you ordered.
To make a claim, contact us within 30 days of delivery with your order number and clear photos (for a color question, a photo of the paint next to your car in daylight, and a photo of your paint code plate). You do not need to send the product back unless we ask you to.
What we cannot accept
Because the paint is mixed for your order, we cannot accept returns or give refunds when:
- you ordered a color code that is not the one on your car;
- you changed your mind after the order was mixed;
- the color looks different on screen than on your car (screens cannot show metallic and pearl paint accurately; we always mix by color code).
Not sure about your code? See where to find it, or send us a photo of your paint plate before you order and we will check it for you.
Cancellations
You can cancel free of charge until your paint has been mixed. Contact us as soon as possible after ordering; once mixing has started we can no longer cancel the order.
How refunds are paid
Approved refunds are paid to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show it.