Shipping policy
Free shipping
Shipping is free on every order, to every country available at checkout. There is no minimum order value.
When your order ships
Every bottle is mixed to order for your color code. Orders are mixed, packed and handed to the carrier within 2 business days (Monday to Friday, excluding public holidays).
Delivery times
- United States: usually 1 to 3 business days after shipping.
- Other countries: delivery times vary by destination. The estimate for your address is shown at checkout.
Delivery times are estimates from the carrier and are not guaranteed. Weather, customs checks and other events outside our control can cause delays.
Carriers and tracking
We ship with UPS, FedEx and DHL. When your order ships, we email you a tracking number so you can follow your parcel.
Customs, duties and taxes
For orders shipped outside the country of dispatch, the destination country may charge import duties or taxes. If they apply, they are either shown at checkout or collected by the carrier on delivery.
Damaged, lost or missing parcels
If your parcel arrives damaged, or tracking shows no movement for 10 business days, contact us within 14 days of the expected delivery date with your order number (and photos if the parcel is damaged). We will send a replacement or refund your order.
Address changes
Please check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can only change the address before the order has been handed to the carrier.